Privacy Policy
Last updated: February 9, 2026
1. Information We Collect
tickadoo collects information you provide directly to us when you:
- • Create an account or make a booking
- • Contact customer support
- • Subscribe to our newsletter
- • Browse our website
This may include your name, email address, phone number, payment information, and booking preferences.
2. How We Use Your Information
We use the information we collect to:
- • Process bookings and send confirmations
- • Communicate with you about your bookings
- • Send marketing communications (with your consent)
- • Improve our platform and services
- • Prevent fraud and ensure platform security
3. Information Sharing
We share your information with:
- • Experience providers: We share booking details with the venues and providers whose experiences you book
- • Service providers: We work with third-party services for payment processing, email delivery, and analytics
- • Legal requirements: We may disclose information when required by law or to protect our rights
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure.
5. Cookies and Tracking
We use cookies and similar technologies to improve your experience, analyze site usage, and deliver personalized content. You can control cookie preferences through your browser settings.
6. Your Rights
You have the right to:
- • Access the personal information we hold about you
- • Request correction of inaccurate information
- • Request deletion of your information
- • Opt out of marketing communications
- • Request a copy of your data
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking history is retained for 7 years for accounting purposes.
8. Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect personal information from children.
9. International Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our website.
11. Contact Us
For questions about this privacy policy or to exercise your rights, contact us at:
- • Email: privacy@tickadoo.com
- • Address: tickadoo, [Address to be added]